They needed a reliable, efficient partner to streamline their supply chain, reduce costs, and improve operational efficiency across their diverse business units.

Challenge

Stonegate sought to optimise its procurement process while maintaining consistent stock levels and minimising downtime. With such a large and varied network, managing deliveries, controlling costs, and maintaining flexibility in their operations were critical challenges.

Solution

BSG’s sophisticated online platform provided Stonegate with a seamless ordering experience, offering next day delivery and ensuring minimal disruption to their operations. Our proactive account management approach set us apart, focusing on building a true partnership rather than just being a transactional supplier.

Results

The collaboration has been so successful that only six months into the contract, Stonegate is looking to double their spend with BSG. The positive impact of our service, combined with our ability to produce in-house workwear, has also supported Stonegate in achieving their Environmental, Social, and Governance (ESG) goals.

Stonegate’s transition from viewing us as a supplier to seeing us as a business partner has helped them not only achieve significant cost savings but also align their procurement strategy with their long-term sustainability goals.

Key achievements

Proactive account management

Stonegate now receives regular business reviews from their dedicated account manager. These reviews include savings reports, core list analysis, and ongoing adjustments to keep their product offerings aligned with purchasing trends. By continuously reviewing and refining their product selection, we ensured their inventory remained efficient and relevant.

Complete and on-time deliveries for new sites

BSG takes full responsibility for managing Stonegate’s new site orders, ensuring stock is delivered in full and on time, meeting pre-agreed delivery dates. This ensures that Stonegate’s operations run smoothly, even during site openings.

Business critical stock availability

We prioritise the availability of essential items, such as till rolls, which are always held in stock. This ensures that Stonegate’s venues never experience operational interruptions due to stock shortages.

Optimised ordering and sustainability

By analysing average order values and incentivising weekly orders, we helped Stonegate streamline their procurement process, reducing both their delivery frequency and carbon footprint.

Client feedback

Stonegate provided positive feedback regarding the transition from their incumbent supplier to BSG. The process was seamless, with minimal input required from their team.

Ordering turnaround

Ordering is simple, and delivery turnaround is consistently next day.

Customer service

Our quick response time to all customer service queries has been appreciated by Stonegate.

Invoicing and reporting

Monthly consolidated invoicing and Management Information (MI) reports have improved efficiency in their accounts department.

Procurement satisfaction

Stonegate’s procurement team has received no complaints from sites regarding order or delivery issues, allowing them to focus on their core procurement responsibilities