Workwear Case Study: Machine Mart
Machine Mart needed more than just a workwear supplier; they needed a partner they could rely on.
After experiencing ongoing problems with stock availability, sizing errors, misdelivered orders, poor record-keeping, and a lack of communication from their existing account manager, they were ready for a change. That’s when they turned to BSG.
The Challenge
Machine Mart had grown frustrated with their previous supplier’s inconsistent service. Stock shortages were slowing down the ordering process, while sizing issues created delays for employees waiting on the correct kit. Deliveries often went to the wrong locations, and there was no clear system for recording which employees had received which items.
On top of these operational headaches, they felt unsupported, with little to no contact from their account manager, there was no sense of partnership or trust. Machine Mart needed a supplier who could deliver a more reliable and transparent service, while giving them better visibility and control over their workwear processes.
Our Solution
We began by demonstrating our Wardrobe Software, a platform their buyer was already familiar with. The system immediately impressed their HR team, who saw how it could bring structure, visibility, and control to their workwear ordering.
We implemented the system to control exactly who could order what, ensuring each employee only received the items appropriate for their role. We also built in stock for key lines, allowing us to dispatch orders more quickly across and prevent the stock-related delays they had experienced in the past.
Most importantly, they now had a dedicated account manager to provide the proactive, responsive support they had been missing.
The Results
Machine Mart now has a streamlined and transparent workwear process, with clear control over what each employee receives and faster turnaround times on key items. While the project wasn’t about driving down costs, it has transformed the way Machine Mart manages workwear; giving them confidence in the process, trust in their account manager, and the peace of mind that their employees are always fully equipped.
What the Customer Says…
From the very beginning, Chris and the team at BSG quickly understood our specific needs and challenges we were facing with our previous supplier. Their tried and trusted systems, which they introduced through their Wardrobe Software, have allowed us to completely streamline our workwear ordering process.
Since making the switch, we've seen significant improvements in service levels. Orders are dispatched quicker, our returns are now being dealt with in a much more efficient manner, and the level of contact and support from our dedicated account manager is a vast improvement over our previous supplier.
The partnership with BSG has been a breath of fresh air, and we now have the reliability of supply that we had been looking for.
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